Delta 8 Shipping Restrictions
Due to state laws, our D8 products cannot be shipped to: Alaska, Arizona, California, Colorado, Connecticut, Delaware, Idaho, Iowa, Louisiana, Mississippi, Montana, Nevada, North Dakota, Rhode Island, Utah, and Vermont. Please note that as state laws change, states may be added or removed from this list at any time.
THCa Shipping Restrictions
Due to state laws, our THCa products cannot be shipped to: Alaska, Arkansas, Colorado, Delaware, Hawaii, Idaho, Iowa, Minnesota, Montana, Nevada, New Hampshire, New York, North Dakota, Oregon, Rhode Island, South Dakota, Utah, Vermont, and Washington. Please note that as state laws change, states may be added or removed from this list at any time.
Due to the large amount of orders that we receive, especially during new product releases or sales, there may be order processing times of up to 4 business days, but we try our best to get your order out within 1-2 business days during normal processing times. We do not guarantee same day shipping for any orders.
If you have not yet received an email with your tracking number, your order is still processing. These emails are automated and will be sent to the email that you provided at checkout. Please make sure that you enter your email address correctly or you will not receive any email updates about your order.
If it has been more than 4 business days since you placed your order and you have not received an email with your tracking number, please contact us at email@example.com to learn more about your order’s status.
If there is an item on backorder in your order, your entire order will not ship until this item is available. Please order other items separately from backordered items if you would like to receive them sooner.
If you wish to cancel your order, please contact us as soon as possible at firstname.lastname@example.org and we will do our best to help you with a cancellation. We are unable to cancel your order if your order has already been shipped. We can not guarantee that your customer service inquiry will be seen before your order is shipped and leaves our warehouse. If this occurs, we will not be able to cancel your order.
Please note that our expedited shipping options do not include expedited order processing.
If you would like to ensure that you will receive your order as fast as possible once it leaves our facility, we offer expedited shipping options at checkout at an additional cost. These expedited shipping options are services provided by the couriers that we use and they cost more than their basic services.
At checkout we provide time estimations for how long your order may take once it has been shipped and has officially left our facility, however these are just estimations and couriers may experience delays that are out of our control. These estimations do not include the time needed to package and process your order.
USPS Priority Express mail is a 1-day or 2-day service based on your location and the state of the USPS network at the time. We do not know which timeframe will be offered until we purchase the shipping label.
If you choose expedited shipping at checkout, this does not mean that your order will be processed faster than usual or ahead of other orders. While we will try our best to get your order shipped out to you as soon as possible, we can only guarantee that if you choose an expedited shipping service at checkout that we will ship your order using that service.
Due to the pandemic and poor weather conditions in certain areas, most shipping carriers are experiencing some delays at this time.
The shipping times that we provide at checkout are estimates for once the package has been picked up from our warehouse by the shipping carrier. These estimates do not include the time needed to process your order. We can not guarantee that your package will arrive within the estimated timeframe provided by the courier, but we can guarantee that we will use the shipping method that you chose at checkout.
If your order has not been delivered within 28 business days from the date you ordered, this is unfortunately a possibility at this time and we are not able to do anything to speed up delivery. We are unable to send replacements or process refunds for orders or shipping costs for any orders that are inside of the 28 business day window. Most delayed packages end up arriving within this timeframe.
If you receive your package later than expected based on the estimated arrival date provided by the shipping courier, you may be eligible for a refund of your shipping cost. This only applies to shipping services that have a money-back guarantee through the courier.
If you believe that your package is eligible for a refund, you can contact us via email at email@example.com and we will submit a refund request to the shipping courier. We are only able to provide a refund of your shipping cost if the courier reimburses us. The courier may deny a refund request for several reasons, including dangerous weather conditions that prevented delivery.
We are not responsible for courier delays or for providing a shipping cost refund if a courier denies the refund request. We only guarantee that we will use the shipping method that you choose at checkout.
Shipping Insurance With Route
We have now partnered with Route to offer shipping protection on your order. For a small fee, you can purchase Route Shipping Protection at checkout and your order will be protected from loss, damage, or theft.
To file a claim, click here and provide the email address associated with your order as well as your order number. This option is only available for orders that include Route Shipping Protection.
We highly recommend purchasing Route Shipping protection for all orders to protect you if your package is lost, damaged, or stolen. If you choose to remove Route Shipping Protection at checkout, your order will not be eligible for a claim. We are not responsible for orders that are lost, damaged, or stolen once they leave our facility.
If your package has been marked as “Delivered” by the shipping carrier, but you did not actually receive the package, please contact the carrier as they may be able to locate the package for you or provide additional information. We can not confirm whether or not the package was actually delivered or locate the package for you. USPS may sometimes scan a package as “Delivered” on a Friday or over the weekend even though it was not actually delivered, but these packages often show up on the following Monday or Tuesday.
We are not responsible for lost or stolen packages that are marked as “Delivered” by the carrier. If you purchased Route Shipping Protection for your order and your package was lost or stolen, you can file a claim here.
Inputting Correct Shipping Address at Checkout
Please make sure that your shipping address is 100% accurate before placing your order. While we are able to make changes after your order is placed, we can not guarantee that your customer service request will be seen and the address fixed prior to the order being processed and shipped out.
We are not responsible for replacement or refund of any orders that were shipped to the wrong address due to an incorrect address being entered at checkout. For this reason, we strongly advise that you double check your shipping address to make sure that it is accurate. If an incorrect address was entered and the package is returned to us, we can reship the package to the correct address for you, but you will be required to pay the full shipping cost. The processing time on returns once they are received back at our warehouse is about 5-7 business days. If you would prefer a refund, we will deduct 100% of the original shipping cost as well as a 6% restocking fee from the refund.
We are only able to ship packages to P.O. boxes using USPS. If you select UPS or FedEx at checkout, please make sure to specify an address that is not a P.O. Box.
If either of these situations apply to you, please enter a shipping address that is not a P.O. box at checkout. If you do enter a P.O. box address, this may delay your order as we will need to contact you to get a new address before we can ship your order out to you.
Edibles and high temperatures
Due to high temperatures across the United States and in shipping warehouses and trucks, it is possible that any edibles in your order may be at risk of melting. If you are worried about the possibility of these products melting, we suggest choosing an expedited shipping method at checkout and adding a cold pack to your order. We can not guarantee that these measures will prevent edibles from melting, but it can help reduce the risk. We are not responsible for refund or replacement of edible products that arrive melted.
Sealed and unopened items (excluding distillates, isolates, and edibles) are eligible to be returned for a refund or store credit within 30 days of the date marked delivered. A fee of $4.99 is charged for all returns receiving a refund, however, if you choose to receive store credit this fee is waived. Please contact us at firstname.lastname@example.org to initiate a return and receive your return label.
Returns on defective devices can be made within 45 days of the delivery date. Please contact us at email@example.com if you have a defective device. Outside of this return window, please contact the manufacturer about any defects.
If your package is lost, damaged, or stolen and you purchased Route Shipping Protection for your order, you can file a claim here. For all other issues, you can contact us firstname.lastname@example.org and we will do our best to help you!
If you are granted a refund for whatever reason and you paid with cryptocurrency through Coinbase, any refunds may be subject to transactional fees if applicable (these fees will be subtracted from the refund amount if applied).