Due to the large amount of orders that we are receiving, especially during new product releases or sales, there may be order processing times of up to 3 business days (normally 1-2 business days). We can not guarantee same day shipping. If you have not received an order with your tracking number, your order is still processing. These emails are automated and will be sent to the email that you provided on your order. Please make sure that you enter your email correctly at checkout or you will not receive any email updates about your order.
If it has been more than 3 business days since you placed your order and you have not received an email with your tracking number, please contact us at email@example.com to learn more about your order status.
If there is an item on backorder in your order, your order will not ship until this item is available. Please order other items separately if you would like to receive them sooner.
USPS is currently experiencing some delays due to the pandemic. They are also not properly scanning packages and updating tracking. If your package tracking says “Acceptance Pending” that means that your package has been dropped off and accepted, but has not been updated since then. This is normal and does not signal a problem with your order.
The shipping times that we provide at checkout are estimates for once the package has been dropped off at our local USPS office. We can not guarantee the delivery date, only the shipping method that is chosen. We will ship your order using the shipping method you selected at checkout, or upgrade your shipping at our discretion, but we can not guarantee that your package will arrive within the estimated time frame.
If your order has not been delivered within 28 business days from the date you ordered, this is unfortunately normal at this time and we are not able to do anything to speed up delivery. Please do not choose USPS at checkout if you do not wish to experience these delays as they are very possible right now. We are unable to send replacements or process refunds for orders or shipping costs for any orders that are inside of the 28 business day window. Most delayed packages end up arriving within this timeframe. However, we may be able to offer refunds on the shipping cost for Priority Mail Express Overnight (1-day or 2-day) if this package arrives outside of the expected shipping time once it is actually shipped. Please contact us at firstname.lastname@example.org if this applies to you.
If your package has been marked as “Delivered” by USPS, but you do not have the package, please contact USPS as they may be able to locate your package for you or give you further details. We can not confirm whether or not the package was actually delivered or locate the package for you. We are not responsible for stolen packages. USPS often will scan a package as “Delivered” on a Friday or over the weekend even though it was not delivered. Most times these packages will actually show up on Monday or Tuesday.
We appreciate your patience during this time! We are a growing team that is trying our best to get your orders out as fast as possible. Thank you 🙂