If you have any questions about shipping restrictions, order processing, or shipping in general, please read through our Shipping Policy below. If you are not able to find the answer to your question, you can email us at [email protected] and we will get back to you as soon as we can.
PACT Act + Vape Cartridge Restrictions
As of 10/26/21, we are still shipping vape products to the following states: Florida, Hawaii, Indiana, Kanas, Maryland, Minnesota, Nebraska, New Jersey, New Mexico, New York, Ohio, Oklahoma, South Carolina, Tennessee, Texas, and Virginia.
If you do not live in one of the states, there will be no shipping options available to you. We are doing our best to add more states to this list, but due to the different PACT Act rules and requirements in each and every state, this process is taking longer than expected. We appreciate your patience as we work to remain PACT Act compliant in every state.
Delta 8 Restrictions
Due to state laws, our D8 products cannot be shipped to: Alaska, Arizona, Colorado, Connecticut, Delaware, Idaho, Iowa, Kentucky, Mississippi, Montana, North Dakota, Rhode Island, Utah, and Vermont.
Due to the large amount of orders that we receive, especially during new product releases or sales, there may be order processing times of up to 4 business days (normally 1-2 business days). We can not guarantee same day shipping for any orders. If you have not received an email with your tracking number, your order is still processing. These emails are automated and will be sent to the email that you provided with your order. Please make sure that you enter your email address correctly at checkout or you will not receive any email updates about your order.
If it has been more than 4 business days since you placed your order and you have not received an email with your tracking number, please contact us at [email protected] to learn more about your order’s status.
If there is an item on backorder in your order, your entire order will not ship until this item is available. Please order other items separately if you would like to receive them sooner.
Inputting Correct Shipping Address
Please make sure that your shipping address is 100% accurate before placing your order. While we are able to make changes after your order is placed, we can not guarantee that your customer service request will be seen and the address fixed prior to the order being processed and shipped out.
Any orders that are sent to an address that was input incorrectly will not be eligible for a refund. If the package is returned to us, we can reship the package to the correct address for you, but you will be required to pay the full shipping cost and a $10 processing fee. The processing time on returns once they are received is about 5-7 business days.
Adult Signature for Vape Shipments (does not apply to Florida customers)
If you live in one of the above states that we can ship cartridges and vape accessories to, an adult signature will be required to accept delivery of your package. There must be a 21+ adult with a valid ID at your shipping address to sign for and accept the package. You can check the tracking number for your order to determine when it will be arriving, and signing up for text alerts is also a good way to stay current on your order’s progress.
The carrier will often make multiple delivery attempts and leave a notice if no one is available to sign for the package. If the package is not successfully delivered or picked up, the carrier may return the package back to us. Once we confirm that we have received the returned package, we can reship the package to you. However, we will charge the full shipping amount (this is usually between $20-25) plus a $10 processing fee. We currently cover a portion of the cost of the adult signature fee for your original shipment in order to lower your shipping cost, but we are unable to do this for any reshipments. An invoice or product link will be sent to you for you to complete checkout for the reshipment cost of your package. If we do reship your package, please make sure that you check the tracking and make sure an adult is available to sign for the package.
We are not responsible for reshipment or refund of any orders that are not delivered after multiple failed delivery attempts. We will not be able to resell the products that you ordered and we can not recover the shipping costs associated with the original delivery even if the package was not delivered to you. Please be sure to make arrangements prior to completing your order to ensure that your package can be delivered successfully.
USPS is currently experiencing some delays due to the pandemic. They are also not properly scanning packages and updating tracking. If your package tracking says “Acceptance Pending” that means that your package has been dropped off and accepted, but has not been updated since then. This is normal and does not signal a problem with your order.
The shipping times that we provide at checkout are estimates for once the package has been dropped off at our local USPS office. We can not guarantee the delivery date, only the shipping method that is chosen. We will ship your order using the shipping method you selected at checkout, or upgrade your shipping at our discretion, but we can not guarantee that your package will arrive within the estimated time frame.
If your order has not been delivered within 28 business days from the date you ordered, this is unfortunately normal at this time and we are not able to do anything to speed up delivery. Please do not choose USPS at checkout if you do not wish to experience these delays as they are very possible right now. We are unable to send replacements or process refunds for orders or shipping costs for any orders that are inside of the 28 business day window. Most delayed packages end up arriving within this timeframe. However, we may be able to offer refunds on the shipping cost for Priority Mail Express Overnight (1-day or 2-day) if this package arrives outside of the expected shipping time once it is actually shipped. Please contact us at [email protected] if this applies to you.
If your package has been marked as “Delivered” by USPS, but you do not have the package, please contact USPS as they may be able to locate your package for you or give you further details. We can not confirm whether or not the package was actually delivered or locate the package for you. We are not responsible for stolen packages. USPS often will scan a package as “Delivered” on a Friday or over the weekend even though it was not delivered. Most times these packages will actually show up on Monday or Tuesday.
We appreciate your patience during this time! We are a growing team that is trying our best to get your orders out as fast as possible. Thank you 🙂