SHIPPING POLICY

Please read through our Shipping Policy to learn more about shipping restrictions, order processing, and our general shipping policies. If you are not able to find the information you are looking for here, please email us at [email protected] and we will get back to you as soon as we can.


Delta 8 Shipping Restrictions

Due to state laws, our D8 products cannot be shipped to: Alaska, Arizona, California, Colorado, Connecticut, Delaware, Idaho, Iowa, Mississippi, Montana, Nevada, North Dakota, Rhode Island, Utah, and Vermont.

Please note that as state laws change, states may be added or removed from this list at any time.


Vape Cartridge Shipping Select States Only

We are currently shipping vape products to the following states: Florida, Hawaii, Illinois, Indiana, Kansas, Maryland, Michigan, Minnesota, Missouri, Nebraska, New Jersey, New Mexico, New York, Ohio, Oklahoma, South Carolina, Tennessee, Texas, Virginia, and Washington.

On March 27, 2021, Congress amended the Preventing All Cigarette Trafficking (PACT) Act to include new regulations regarding the delivery and sale of electronic nicotine delivery systems (ENDS). Our vape products fall under this new definition, so we are required to register with any states that we ship our vape products to.

Each state has different registration, monthly reporting, and licensing requirements, some much stricter than others. Due to this, we are working diligently to add any remaining states to the list above. We appreciate your patience as we work to become and remain PACT compliant in every state that we can. For more information about the new PACT Act amendment, you can view the ATF’s website here.

Please note that as state laws change, states may be added or removed from this list at any time.

Adult Signature Requirement for Vape Shipments (does not apply to Florida customers)

If you live in one of the above states (excluding Florida) that we can ship vape cartridges and vape accessories to, an adult signature will be required to accept delivery of your package if it contains any vape products. There must be a 21+ adult with a valid ID at your shipping address to sign for and accept the package. You can check the tracking number for your order to determine when it will be arriving, and signing up for text alerts with the carrier is also a good way to stay current on your shipment’s progress. If you will not be home to sign for the package, you can request to hold the package at the carrier’s facility for pickup when you are available.

The carrier will often make multiple delivery attempts and leave a notice if no one is available to sign for the package. If the package is not successfully delivered or arranged to be picked up, the carrier may send it back to us. Once we confirm that we have received the returned package, we can offer reshipment to you. However, we will charge 100% of the actual shipping cost (this is usually between $15-25 for standard vape shipping) plus an additional $10 processing fee. We currently cover a portion of the actual shipping cost in order to lower your shipping cost, but we are unable to do the same for any reshipments. If you choose to have your package reshipped, an invoice will be sent to you to pay the reshipment cost of your package. If we do reship your package, please check the tracking and ensure an adult is available to sign for the package.

We are not responsible for refund of any orders that are not delivered due to an adult not being present to sign for the package. We will not be able to resell the products that were ordered and we can not recover the shipping costs associated with the original shipment even if the package was not delivered. Please be sure to make arrangements prior to completing your order to ensure that your package can be delivered successfully.

Vape Shipping Costs

In October 2021, USPS published its final rule banning the delivery of vape products through U.S. Mail. As a result, we are no longer able to ship any vape products via USPS and must instead ship via a private carrier. Due to this and the adult signature requirement, shipping costs for orders including vape products have increased significantly. The shipping cost for orders containing any vape products is now $12 for Florida residents and $15 for customers outside of Florida. We offer free vape shipping on all orders over $150.

This change does not impact shipping costs for orders that do not contain vape products. These orders can still be shipped via USPS.


Order Processing

Due to the large amount of orders that we receive, especially during new product releases or sales, there may be order processing times of up to 4 business days, but we try our best to get your order out within 1-2 business days during normal processing times. We do not guarantee same day shipping for any orders.

If you have not yet received an email with your tracking number, your order is still processing. These emails are automated and will be sent to the email that you provided at checkout. Please make sure that you enter your email address correctly or you will not receive any email updates about your order.

If it has been more than 4 business days since you placed your order and you have not received an email with your tracking number, please contact us at [email protected] to learn more about your order’s status.

If there is an item on backorder in your order, your entire order will not ship until this item is available. Please order other items separately from backordered items if you would like to receive them sooner.


Order Cancellation

If you wish to cancel your order, please contact us as soon as possible at [email protected] and we will do our best to help you with a cancellation. We are unable to cancel your order if your order has already been shipped. We can not guarantee that your customer service inquiry will be seen before your order is shipped and leaves our warehouse. If this occurs, we will not be able to cancel your order.


Expedited shipping

Please note that our expedited shipping options do not include expedited order processing.

If you would like to ensure that you will receive your order as fast as possible once it leaves our facility, we offer expedited shipping options at checkout at an additional cost. These expedited shipping options are services provided by the couriers that we use and they cost more than their basic services.

At checkout we provide time estimations for how long your order may take once it has been shipped and has officially left our facility, however these are just estimations and couriers may experience delays that are out of our control. These estimations do not include the time needed to package and process your order.

USPS Priority Express mail is a 1-day or 2-day service based on your location and the state of the USPS network at the time. We do not know which timeframe will be offered until we purchase the shipping label.

If you choose expedited shipping at checkout, this does not mean that your order will be processed faster than usual or ahead of other orders. While we will try our best to get your order shipped out to you as soon as possible, we can only guarantee that if you choose an expedited shipping service at checkout that we will ship your order using that service.


Shipping Delays

Due to the pandemic and poor weather conditions in certain areas, most shipping carriers are experiencing some delays at this time.

The shipping times that we provide at checkout are estimates for once the package has been picked up from our warehouse by the shipping carrier. These estimates do not include the time needed to process your order. We can not guarantee that your package will arrive within the estimated timeframe, but we can guarantee that we will use the shipping method that you chose at checkout.

If your order has not been delivered within 28 business days from the date you ordered, this is unfortunately a possibility at this time and we are not able to do anything to speed up delivery. We are unable to send replacements or process refunds for orders or shipping costs for any orders that are inside of the 28 business day window. Most delayed packages end up arriving within this timeframe.


Shipping Insurance

We have now partnered with Route to offer shipping protection on your order. For a small fee, you can purchase Route Shipping Protection at checkout and your order will be protected from loss, damage, or theft.

To file a claim, click here and provide the email address associated with your order as well as your order number. This option is only available for orders that include Route Shipping Protection.

We highly recommend purchasing Route Shipping protection for all orders to protect you if your package is lost, damaged, or stolen. If you choose to remove Route Shipping Protection at checkout, your order will not be eligible for a claim. We are not responsible for orders that are lost, damaged, or stolen once they leave our facility.


Shipping Problems

If your package has been marked as “Delivered” by the shipping carrier, but you did not actually receive the package, please contact the carrier as they may be able to locate the package for you or provide additional information. We can not confirm whether or not the package was actually delivered or locate the package for you. USPS may sometimes scan a package as “Delivered” on a Friday or over the weekend even though it was not actually delivered, but these packages often show up on the following Monday or Tuesday.

We are not responsible for lost or stolen packages that are marked as “Delivered” by the carrier. If you purchased Route Shipping Protection for your order and your package was lost or stolen, you can file a claim here.

Inputting Correct Shipping Address at Checkout

Please make sure that your shipping address is 100% accurate before placing your order. While we are able to make changes after your order is placed, we can not guarantee that your customer service request will be seen and the address fixed prior to the order being processed and shipped out.

We are not responsible for replacement or refund of any orders that were shipped to the wrong address due to an incorrect address being entered at checkout. For this reason, we strongly advise that you double check your shipping address to make sure that it is accurate. If an incorrect address was entered and the package is returned to us, we can reship the package to the correct address for you, but you will be required to pay the full shipping cost and an up to 10% reprocessing fee. The processing time on returns once they are received back at our warehouse is about 5-7 business days.


P.O. Boxes

We are only able to ship packages to P.O. boxes using USPS. If you select UPS at checkout or have vape products in your order and therefore require vape shipping, we will be unable to ship your order to a P.O. Box.

If either of these situations apply to you, please enter a shipping address that is not a P.O. box at checkout. If you do enter a P.O. box address, this may delay your order as we will need to contact you to get a new address before we can ship your order out to you.


edibles and High temperatures

Due to high temperatures across the United States and in shipping warehouses and trucks, it is possible that any edibles in your order may be at risk of melting. If you are worried about the possibility of these products melting, we suggest choosing an expedited shipping method at checkout and adding a cold pack to your order. We can not guarantee that these measures will prevent edibles from melting, but it can help reduce the risk. We are not responsible for refund or replacement of edible products that arrive melted.


Return Policy

Due to the nature of our products and our inability to resell any returned items, all sales are final and no refunds will be issued.

If your package is lost, damaged, or stolen and you purchased Route Shipping Protection for your order, you can file a claim here. For all other issues, you can contact us [email protected] and we will do our best to help you!

If you are granted a refund for whatever reason and you paid with cryptocurrency through Coinbase, any refunds may be subject to transactional fees if applicable (these fees will be subtracted from the refund amount if applied).


Please note that this shipping policy may change at any time.